Professional Services Performance Management

Our Professional Services Performance Management application allows you to operate a Delivery Business Unit in full control, connected to all other departments, especially Sales and HR. Benefit of 100% reliable, proactive decision making. Based on expected demand data from Sales Operations the solution will calculate expected gaps between demand and capacity, allowing for an automatic or semi-autmated capacity allocation as well as capacity adjustments, e.g. by hiring campaigns or attrition forecasts. Moreover, you can use the application to suggest re-skilling options to optimize util rate and bottom line.

Key Benefits of the Professional Services Performance Management

Demand forecasts based on AI and several data sources

Close significant gaps between demand and capacity

Skill and capacity balancing suggestions

Rolling forecasts on capacity and demand, incl. revenue

Integrates with Sales Forecast, PPM and IFP

Skill development paths

Do you want to know...?

Which Professional Services Demand can we expect out of the existing and future pipe?

Professional Services Performance Management distinguishes between different demand types (e.g. firm demand, named likely demand and unnamed demand, including predictable and sales campaign driven demand) and is able to predict demand based on machine learning algorithms and user experience.

Which capacity can we provide, now and in future, to adress expected demand?

Based on connections to HR and other relevant sources PSPM knows which capacity is available per skill (Consulting Level, Languages, Engineering or Programming skills etc) and offers forecasts e.g. driven by hiring campaigns or attrition.

What exactly can we do to close significant gaps between demand and capacity?

Capacity can be assigned to demand on a regional | role/skill and even project level. Sales campaigns, triggered out of the Sales Performance Management module, can trigger hiring campaigns focussing on special skills or regions. Forced and unforced attrition can be planned to adress bottlenecks or overcapacity.

"At smartPM we 'walk our talk': We use our own application to manage several project portfolios.
Expected financial impact is one important aspect, but forecasted project quality and issues raised early are even more important in our business."
Markus Edlinger Director Professional Services and Consultants smartPM solutions
Markus Edlinger
Director Professional Services