The smartPM Services – Comprehensive Support from A to Z
All Services at a Glance
With smartPM.solutions, you benefit not only from intelligent performance management software solutions, but also from tailored services that support you from initial setup to ongoing optimisation. Our experienced consultants combine deep technical expertise with real-world performance management know-how – ensuring your solution is precisely tailored, quickly deployed, and built for sustainable performance. We support you efficiently, as a true partner, with the goal of long-term satisfaction.
Get to know our services:
The Health Check – Putting Your System to the Test
Is your performance management system still running the way it should? The smartPM Health Check identifies optimisation potential — whether technical, functional, or process-related. You receive clear recommendations for targeted improvements in performance and user-friendliness. This ensures that your performance management solution runs smoothly and stays up to date. Our shared goal: a streamlined, efficient performance management system with reliable data.
The Selection Workshop – Finding the Right Solution
Which CPM software best fits your requirements? In the Selection Workshop, we guide you through the vendor comparison in an objective, solution-oriented, and practical way. Using a proven checklist, ROI calculations, and system tests with your own data, we work with you to identify the best solution — without sales pressure, but with plenty of real-world experience.
Implementation – Fast and Effective with Experts by Your Side
Want to get your performance management system up and running quickly and reliably? Implementation with smartPM is clearly structured and highly efficient – from requirements definition to go-live. Our consultants combine hands-on project experience and controlling expertise, speaking your language and bridging technical know-how with business insights. Save time and costs with preconfigured modules tailored precisely to your needs – delivering real value and a strong ROI. Change management, knowledge transfer, and empowering your team for self-service are all part of the package.
Premium Support & SLAs – Reliability When It Matters Most
Do you have a reliable contact when facing performance issues, data inconsistencies, or system downtime? smartPM Service Level Agreements (SLAs) ensure expert support, dedicated contacts, fast response times, and clear responsibilities. For maximum system reliability, top-tier advice — and the peace of mind that you’re always in good hands.
Existing smartPM.solutions customers have direct access to the Support Portal.
What Our Clients Say About Us
“At the start of the project, we were supported by a highly competent team of consultants from smartPM.solutions. They had a deep understanding of our business requirements and provided effective guidance in defining our planning processes and objectives, as well as in selecting the appropriate software. The team was extremely professional, well-organized, and responded promptly to our inquiries and concerns.”
Stephan Leitner
Head of Controlling
