For existing customers of smartPM.solutions services we offer free remote support via our support portal. Our clients with SLAs (Service Level Agreements) have access to premium support. For more information about the smart SLA packages learn more here.
The smartPM support team is happy to be there on working days from 9 a.m. to 5 p.m. You can reach us by telephone on AT +43 (1) 358 00 70 or DE +49 (89) 26 20 57 88.
Customers WITH an active Service Level Agreement (SLA) can access our extended support services by clicking the “Open SLA Ticket” button:
Customers WITHOUT an active Service Level Agreement (SLA) can create a ticket by clicking on the “Open a regular (non-SLA) ticket” button: