Professional Services Performance Management

Would you like to manage your consulting team optimally? With the smartPM solution, the utilization and performance of consulting teams can be strategically and operationally controlled. Benefit from 100% reliable, up-to-date information by linking all data and departments – especially sales and HR. Calculate expected consulting demand and close forecast gaps between demand and capacity. These gaps can be closed through initiatives using semi-automatic allocation adjustments. In addition, the solution allows the planning of training measures to increase the utilization rate and thus the result of the consultation.

Key Benefits of the Professional Services Performance Management

Demand forecasts based on AI and several data sources

Predict demand based on machine learning algorithms and user experience.

Rolling forecasts on capacity and demand, incl. revenue

Identify bottlenecks and adjust capacity to demand

Close significant gaps between demand and capacity

Distinguish between different demand types

Integrates with Sales Forecast, PPM and IFP

Connect to all other departments, especially Sales and HR.

Skill and capacity balancing suggestions

Demand upside, supply shortage, allocation yield loss

Skill development paths

Suggest re-skilling options to optimize util rate and bottom line

Do you want to know...?

Which Professional Services Demand can we expect out of the existing and future pipe?

Professional Services Performance Management distinguishes between different demand types (e.g. firm demand, named likely demand and unnamed demand, including predictable and sales campaign driven demand) and is able to predict demand based on machine learning algorithms and user experience.

Which capacity can we provide, now and in future, to adress expected demand?

Based on connections to HR and other relevant sources PSPM knows which capacity is available per skill (Consulting Level, Languages, Engineering or Programming skills etc) and offers forecasts e.g. driven by hiring campaigns or attrition.

What exactly can we do to close significant gaps between demand and capacity?

Capacity can be assigned to demand on a regional | role/skill and even project level. Sales campaigns, triggered out of the Sales Performance Management module, can trigger hiring campaigns focussing on special skills or regions. Forced and unforced attrition can be planned to adress bottlenecks or overcapacity.

"At smartPM we 'walk our talk': We use our own application to manage several project portfolios.
Expected financial impact is one important aspect, but forecasted project quality and issues raised early are even more important in our business."
Markus Edlinger Director Professional Services and Consultants smartPM solutions
Markus Edlinger
Director Professional Services
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