Premium Support
with the service level agreements from smartPM.solutions
Are you looking for continuous, uninterrupted use of your performance management system? Do you value regular updates and system optimizations?
Our Service Level Agreements (SLAs) provide you with the assurance that you can focus on your business goals—we take care of the rest. With an SLA, you receive top-tier support services with guaranteed response times starting at €990 per month, ensuring that you can always rely on prompt and professional assistance.
If you are already a smartPM.solutions customer and have a specific issue, simply visit our support portal.
PLATIN
Service Level Agreement-
12 hours of consulting per month
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Response time within 2 hours
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Principal Consultant +
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Dedicated Contact Person
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Functional Tests Before Updates
GOLD
Service Level Agreement-
8 hours of consulting per month
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Response time within 4 hours
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Senior Consultant +
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Dedicated Contact Person
Most Popular Service Package
SILVER
Service Level Agreement-
4 hours of consulting per month
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Response time within 8 hours
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Consultant Based on Availability
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Contact Person Based on Availability
Your Benefits with a Service Level Agreement (SLA) from smartPM.solutions:
A Service Level Agreement (SLA) with smartPM.solutions means you can rely on comprehensive and prioritized support when it matters most. Whether in day-to-day operations or unexpected challenges, our premium support services ensure that your systems are always functioning optimally.
Prioritized Requests:
Your support inquiries are handled with priority, ensuring you can act quickly again.
Reliable Response Times:
Clear and guaranteed response times that you can plan for. Rely on direct access to experienced support specialists who are fluent in both German and English.
Fixed Contacts Directly at smartPM.solutions:
Experienced and trained experts in the relevant systems are directly available to address your specific needs. The consulting provided by smartPM.solutions is in-house and available in German or English.
Regular System Checks:
Proactive review and maintenance of your smartPM solutions to identify and resolve potential issues early. Discover whether you are fully utilizing the potential of your performance management / controlling system. Learn more about it here.
Customizable Service Levels:
Choose from various support packages that are perfectly tailored to your needs. The SLAs are available for technologies such as SAP SAC, IBM Planning Analytics, Jedox, smartPM.solutions, MS Power BI / Acterys, or Unit4 FP&A.
Compare Service Level Agreements
To enlarge the overview with the full service description, simply click on the image.
PDF Download for a detailed overview of the smartPM.solutions Service Level Agreement packages.
Feel free to get in touch for advice on which Service Level Agreement (SLA) with smartPM.solutions is best for you by scheduling a consultation.
6,8 / 7 Support Satisfaction
Which Service Level Agreement Suits You Best?
Learn more about our SLAs and secure premium support! Feel free to contact us at info@smartpm.solutions, or let’s discuss in a conversation which support package best fits your needs.