Professional Services Performance Management
Our PSPM application allows you to operate a Delivery Business Unit in full control, connected to all other departments, especially Sales and HR. Based on expected demand data from Sales Operations modules, PSPM will calculate expected gaps between demand and capacity, allowing for an automatic or semi-autmated capacity allocation as well as capacity adjustments, e.g. by hiring campaigns or attrition forecasts. Moreover, you can use the application to suggest re-skilling options to optimize util rate and bottom line.
Professional Services Performance Management
Our PSPM application allows you to operate a Delivery Business Unit in full control, connected to all other departments, especially Sales and HR. Based on expected demand data from Sales Operations modules, PSPM will calculate expected gaps between demand and capacity, allowing for an automatic or semi-autmated capacity allocation as well as capacity adjustments, e.g. by hiring campaigns or attrition forecasts. Moreover, you can use the application to suggest re-skilling options to optimize util rate and bottom line.
Key Benefits
demand forecasts based on AI and several data sources
close significant gaps between demand and capacity
skill and capacity balancing suggestions
rolling forecasts on capacity and demand, incl. revenue
integrates with Sales Forecast, PPM and IFP
skill development paths
Do you want to know...?
Which Professional Services Demand can we expect out of the existing and future pipe?
PSPM distinguishes between different demand types (e.g. firm demand, named likely demand and unnamed demand, including predictable and sales campaign driven demand) and is able to predict demand based on machine learning algorithms and user experience.
Which capacity can we provide, now and in future, to adress expected demand?
Based on connections to HR and other relevant sources PSPM knows which capacity is available per skill (Consulting Level, Languages, Engineering or Programming skills etc) and offers forecasts e.g. driven by hiring campaigns or attrition.
What exactly can we do to close significant gaps between demand and capacity?
Capacity can be assigned to demand on a regional | role/skill and even project level. Sales campaigns, triggered out of the SPF module, can trigger hiring campaigns focussing on special skills or regions. Forced and unforced attrition can be planned to adress bottlenecks or overcapacity.
Project Performance Management Application in Action
Check out the ways to optimize your professional services management.
Expected financial impact is one important aspect, but forecasted project quality and issues raised early are even more important in our business."
Markus Edlinger
Director Professional Services
“At smartPM we ‘walk our talk’: We use our own application to manage several project portfolios. Expected financial impact is one important aspect, but forecasted project quality and issues raised early are even more important in our business.”